`Last Modified: [September 2, 2024]`
1. **Overview.** This Privacy Policy (this “**Privacy Policy**”) describes how Meld Studio, Inc. (the “**Company**”, “**we**”, “**us**”, or “**our**”) collects, uses, shares, and protects information in connection with the Company’s websites, apps, and any related services that refer or link to this Privacy Policy (such websites, apps, and services, collectively, the “**Services**”). As used in this Privacy Policy, “**you**” or “**your**” refers to an individual who accesses or is a user of the Services.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using the Services, you agree to this Privacy Policy. This Privacy Policy may change from time-to-time and the Company reserves the right to change this Privacy Policy at any time consistent with applicable privacy laws or to address new functionality and services. Your continued use of the Services after we make such changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.
2. **Collection of Information.**
1. **Sources of Collection.** We may collect, process, and use information about you when you:
* register for the Services;
* interact with the Services;
* access the Services through an account maintained by a Third Party Service (as defined below);
* install and/or access the Services through our application(s);
* authorize any third parties to disclose information to us;
* contact us for support;
* respond to a survey or poll; and
* submit or provide us with the information directly.
When you have installed our apps, or when you interact with the Services online, we may also automatically collect information about you and your use of the Services through the use of location-identifying technologies and other tracking technologies such as cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed.
2. **Types of Information We May Collect.** The types of information we collect about you may include information of the following types:
* personal information, such as your name and email address;
* profile information, such as your username and password, and other information used to authenticate and access your Account (as defined below);
* demographic information, such as your city, country, and preferred language;
* device information, such as unique online or device identifiers, IP addresses, and device or session identifications;
* additional information, such as any information about you provided by any Third Party Services; and
* communication information, such as information in any emails, faxes, or other communications you send us.
3. **Use of Information We Collect.** We use the information we collect about you for the business and commercial purposes set forth below.
1. **To Manage Your Company User Account.** We may use the information we collect about you to: (i) process your registration for the Services, including verifying whether your email address is active and valid, authenticating your identity, and enrolling you into the Services; (ii) process your requests; (iii) send you technical notices, updates, security alerts, and administrative messages; (iv) reply to your questions, comments, and requests; and (v) manage your Services user account (“**Account**”) and interaction preferences.
2. **To Personalize and Improve the Services.** We may use the information we collect about you to create a profile of your preferences to personalize and tailor Services content so that it is more likely to be of interest to you.
3. **To Provide You Marketing Information.** We may use the information we collect about you to provide you more personalized offers, special offers, discounts, and general information about the Services via email and other direct communications. You can manage these communications in accordance with the “Your Choices” Section below.
4. **To Protect You, Others, and our Business.** We may use the information we collect about you to assess risk and to investigate and limit fraud, spam, and other malicious online activities in the Services, and to improve our security measures. We may also use collected information to assert our legal rights or to defend our legal rights against third parties.
5. **To Comply With Applicable Laws.** We may use the information we collect about you to enable us to comply with applicable laws, rules, regulations, and judicial authorities in each geographical region in which we operate.
6. **To Administer Contests, Sweepstakes, Surveys, Polls, and Promotions.** From time to time, the Company may invite you to enter various contests, sweepstakes, surveys, polls, and/or promotions. If you choose to participate in a contest or promotion, your personal information may be used to administer the contest, such as to determine your eligibility for the contest or to award a prize. If you choose to participate in a survey or poll, the feedback you submit will be aggregated and deidentified to provide us insight on live streaming trends.
4. **Disclosure of Information.** We do not sell the information we collect about you but may disclose the information we collect about you in order to fulfill the purpose for which you provide it or for business and commercial purposes, including as set forth below.
1. **Disclosure to Our Service Providers.** We may share the information we collect about you as necessary with our Service Providers (as defined below), under our instructions and in compliance with appropriate contractual, technical, and organizational security measures designed to protect your data from unauthorized use, retention, or disclosure. “**Service Providers**” means third party service providers who perform various business services for us or on our behalf, such as data processing, cloud storage, advertising, mailing services, tax and accounting services, payment processing, regulatory support, legal services, contest fulfillment, web hosting, and analytics services. This Privacy Policy does not apply to Service Providers, and we make no representations regarding the policies or business practices of any Service Providers.
2. **Disclosure for Legal Purposes.** We may share the information we collect about you, to the extent permitted by applicable law: (i) in response to subpoenas or other legal processes or if, in our good faith opinion, such disclosure is required or permitted by law without a specific disclosure; (ii) at the request of governmental authorities conducting an investigation; (iii) to enforce our terms and conditions or other policies applicable to the Services; (iv) to a buyer or other successor in the event of a sale, merger, reorganization, or transfer of some or all of our equity or business assets; and (v) to protect the rights, property, life, health, security, and safety of the Company or any third party.
3. **Disclosure of Aggregated Data.** We may share the non-personal information that we collect about you that is aggregated or de-identified so that it cannot reasonably be used to identify an individual user. We may share this information publicly or with certain third parties.
5. **Your Choices.** You have choices with regards to how you can exercise your rights with respect to the personal information we collect and retain about you:
1. **Updating Account Information.** You may request access to your personal information in accordance with the “Contact Us” Section below or by logging into your Account. You may provide Account updates by logging into your Account and updating your information in the settings. We also require you to maintain the accuracy of the information you submit to us. Note that we may keep historical information in our backup files as permitted by law.
2. **Right to Data Portability.** You may have the right to obtain a copy of the personal data that you previously provided to us. We will provide this information in a portable, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means.
3. **Right to Deletion of Your Personal Information.** Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information in accordance with the “Contact Us” Section below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
4. **Right to Object to Certain Processing.** You may object to our use or disclosure of your personal information in accordance with the “Contact Us” Section below.
5. **Communication Preferences.** You may unsubscribe or opt out of receiving marketing communications from us, by using the unsubscribe link on the footer of our marketing emails or by contacting us in accordance with the “Contact Us” Section below. Please note that even if you opt out of receiving marketing communications, we may continue to send you non-marketing emails and other types of communications, as permitted by law, such as service emails relating to our ongoing business relationship.
6. **Data Collection.** You may in some cases have the option to decline providing us information. However, your choice to not provide information may impact your use of certain features or functions of the Services.
6. **Third Party Services.** The Services contain links to and integrations with third party websites and platforms such as Twitch, YouTube, and Facebook (the “**Third Party Services**”). When you interact with our Services through any of the Third Party Services, we may receive information about you from the Third Party Service you choose. The information we receive from these Third Party Services is dependent upon the applicable Third Party Service’s policies and your privacy settings on that Third Party Service. You should always review and, if necessary, adjust your privacy settings on the Third Party Service before linking or connecting them with our Services. This Privacy Policy does not apply to such Third Party Services and we make no representations regarding the policies or business practices of any such Third Party Services.
7. **California Residents.** If you are a California resident, you may (i) obtain certain information regarding our disclosure of your personal information to third parties for their direct marketing purposes, and/or (ii) at any time opt out of receiving marketing communications from us and/or request that we discontinue providing any of your personal information to unaffiliated third parties, in each case by contacting us in accordance with the “Contact Us” Section below. Please note that if you decide to opt out of receiving marketing communications or request that we discontinue providing your personal information, your change in preference will only affect future contacts; if the information already has been provided to third parties, they may continue to use it.
8. **Children.** The Services are not intended for users under the age of 18, and no one under the age of 18 may provide any information to the Company in connection with the Services. We do not knowingly collect personal information from children under the age of 18\. If you are under the age of 18, do not provide any information to the Company in connection with the Services, or use or interact with the Services in any way. If you believe we might have any information from or about a child under age 18, please contact us in accordance with the “Contact Us” Section below.
9. **Cookie Policy.** We use cookies to collect and store certain information when you use, access or interact with the Services. We use cookies for many purposes, including, without limitation, authentication, IP addresses, location, device type, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, click data, and device-identifying data. You may control the use of cookies at the browser level. If you choose to disable cookies, it will prevent your use of certain features or functions of the Services.
10. **Data Security.** We take reasonable measures designed to protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Although the Company uses reasonable efforts to help protect your information, transmission via the internet is not completely secure and the Company cannot guarantee the security of your information collected through the Services. Except as otherwise set forth under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third party access, or other causes beyond our control. In the event that we are required by law to inform you of a breach of your personal information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
11. **Retention of Data.** We may retain information about you for as long as it is necessary to fulfill the purposes described in Section 3\. Some of your information may be retained in our systems even after you request your information to be deleted in order to comply with our obligations under applicable law, collect fees owed, resolve disputes, enforce our legal rights, otherwise use internally in a lawful manner that is reasonably aligned with the expectations of the user or compatible with the context in which the information was provided, and/or to undertake any investigations necessitated by the foregoing.
12. **Accessibility.** If you have a disability and require an alternative format to this Privacy Policy, please contact us as directed in the “Contact Us” Section below so that we may provide you with a more suitable format.
13. **Contact Us.** If you have any questions regarding this Privacy Policy or your rights with respect to the personal data we collect from you, please feel free to contact us at ([support@meldstudio.co](mailto:support@meldstudio.co)). Note that, as required by law, we will require you to prove your identity. We may verify your identity by a phone call or email. Depending on your request, we will ask for information such as your name or other account information. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct, or delete personal information about you in our files.